The Privacy Policy is part of the General Conditions that govern this Website.
DAMINVEST, SL and VIKMAR-TUR EXPLOTACIONES TURÍSTICAS, SA are responsible for the processing of your data for the management of your reservations, for which we require your consent.
Address: Avda. Rafael Cabrera nº 18, 2º AB. 35003 Las Palmas de Gran Canaria
Registered in the Mercantile Registry of Las Palmas on Folio 93 of volume 1308, page GC-1530
Address: Avda. Rafael Cabrera nº 18, 2º CD. 35002 Las Palmas de Gran Canaria
Registered in the Mercantile Registry of Las Palmas, Volume 1880, book 0, folio 200, section 8, page GC 40.030 and 1st entry
All personal data processed in relation to this Privacy Policy are the responsibility of Daminvest, SL, CIF B35265818 and VikMarTur Explotaciones Turística, SA A35981158 (hereinafter, "VIKHOTELS and VMAR TURISMO"), which are considered "responsible for the treatment ”Under the applicable regulations on data protection. Our contact address for these purposes is Avenida Rafael Cabrera nº 18 2º AB, 35002 or through the aforementioned email addresses.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of the changes.
We inform you that your data will be processed in order to manage your reservation, your stay at the hotel and guarantee the payment of the expenses derived from said stay.
Your data will be communicated to the Security Forces and Bodies in compliance with the provisions of current legislation, as well as to the agencies or travel operators involved.
The data will be kept for at least 6 years in compliance with tax, commercial, consumer and passenger registration book regulations.
When you make reservations you will have to provide us with your personal data or that of the person or persons who are going to reserve.
Examples: Name, address, email, date of birth, gender, passport number or identity document, data and payment information.
Certain categories of personal data, such as those related to racial origin, ethnicity, religion, health, sexual orientation or biometric data, constitute special categories of personal data that require additional protection in accordance with the data protection regulations of the European Union and they are referred to as "sensitive personal data". At Vikhotels / Vmar Turismo we try to limit the circumstances in which we collect and process data of this nature. The following are examples of cases in which we may collect and process sensitive personal data:
• When you have requested specific medical assistance, such as a wheelchair or oxygen.
• When you have chosen to provide us with such information for any other reason or it has been provided to us by a third party such as, for example, the travel agency through which you made your reservation.
• Likewise, you may have requested a special service (such as a menu) that does not constitute sensitive data in itself, but which may imply or suggest information about your religion, your health or other data.
The legal basis is your consent.
We can treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with information in the contact form, you will identify yourself so that we can contact you if necessary.
For what purposes are we going to process your personal data? · Answer your questions, requests or requests.
· Manage the requested service, answer your request, or process your request.
· Information by electronic means, related to your request.
· Commercial or event information by electronic means, provided there is express authorization.
· Perform analysis and improvements on the Web, on our products and services. Improve our business strategy.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill in a form and click on the send button, the completion of the same will necessarily imply that you have been informed and have expressly granted your consent to the content. of the clause attached to said form or acceptance of the privacy policy.
All our forms have the * symbol in the mandatory data. If you do not provide these fields, or do not check the privacy policy acceptance checkbox, the information will not be sent. Normally it has the following formula: "□ I have read and accept the Privacy Policy."
+ NEWSLETTER CONTACTS
What data do we collect through the newsletter?
On the web, it is allowed to subscribe to the Newsletter, if you provide us with an email address, to which it will be sent.
We will only store your email in our database, and we will proceed to send you emails periodically, until you request the cancellation, or we stop sending emails.
You will always have the option to unsubscribe, in any communication.
For what purposes are we going to process your personal data?
· Manage the requested service.
· Information by electronic means, related to your request.
· Commercial or event information by electronic means, provided there is express authorization.
· Carry out analysis and improvements in the sending of mailing, to improve our commercial strategy.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter.
If you do not mark the checkbox of acceptance of the privacy policy, the sending of the information will not be allowed. Normally it has the following formula: "□ I have read and accept the Privacy Policy."
+ CLIENTS
For what purposes are we going to process your personal data?
· Preparation of the budget and monitoring of the same through communications between both parties.
· Information by electronic means, related to your request.
· Commercial or event information by electronic means, provided there is express authorization.
· Manage the administrative, communications and logistics services performed by the Responsible.
· Billing and declaration of the appropriate taxes.
· Carry out the corresponding transactions.
· Control and recovery procedures.
· During the payment process by card, the following personal data will be collected by the Banking Entity that owns the Virtual POS: type of connection, date and time, IP address, device information, email address, mobile phone, browsing data, transaction data and data required by 3D Secure security protocols, for the sole purpose of detecting and preventing unauthorized payment operations.
· If you have given your consent, the data will be processed to manage our Loyalty program
+ QUALITY SURVEYS
For what purposes are we going to process your personal data?
· Assess the degree of quality in the service provided>
· Improve the services offered, by virtue of compliance with ISO
What is the legitimacy for the processing of your data?
The legal basis is the express consent of the respondent.
+ SUPPLIERS
For what purposes are we going to process your personal data?
· Information by electronic means, related to your request.
· Commercial or event information by electronic means, provided there is express authorization.
· Manage the administrative, communications and logistics services performed by the Responsible.
· Billing.
· Carry out the corresponding transactions.
· Billing and declaration of the appropriate taxes.
· Control and recovery procedures.
What is the legitimacy for the processing of your data?
The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.
+ SOCIAL MEDIA CONTACTS
For what purposes are we going to process your personal data?
· Answer your questions, requests or requests.
· Manage the requested service, answer your request, or process your request.
· Relate to you and create a community of followers.
What is the legitimacy for the processing of your data?
The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:
How long are we going to keep personal data?
We can only consult or cancel your data in a restricted way by having a specific profile. We will treat them for as long as you allow us to follow us, be friends or give us a "like", "follow" or similar buttons.
Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.
+ JOB SEEKERS
For what purposes are we going to process your personal data?
· Organization of selection processes for hiring employees.
· Appoint you for job interviews and evaluate your candidacy.
· If you have given us your consent, and with the sole purpose of helping you find a job, we can assign it to the following group companies:
• VIK hotel San antonio
• Hotel Villa VIK, boutique hotel
• VIK Coral Beach
• VIK Gran hotel Costa del Sol
• VIK hotel Arena Blanca & VIK hotel Cayena Beach
How long are we going to keep personal data?
Likewise, we inform you that after one year from the receipt of your curriculum vitae, we will proceed to its safe destruction.
What is the legitimacy for the processing of your data?
The legal basis is your unequivocal consent, by sending us your CV.
Do we include personal data of third parties?
No, as a general rule we only process the data provided by the owners. If you provide us with data from third parties, you must, in advance, inform and request their consent to said persons, or otherwise you exempt us from any responsibility for the breach of this requirement.
And data of minors?
We do not process data of minors under 14 years of age without the consent of the father, mother or legal guardian. Therefore, refrain from providing them if you are not that age or, where appropriate, from providing data from third parties who are not that age. "VIKHOTELS y VMAR TURISMO" is exempt from any responsibility for the breach of this provision.
Will we carry out communications by electronic means?
They will only be made to manage your request, if it is one of the means of contact that you have provided us.
If we carry out commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid loss, misuse, alteration, unauthorized access and theft of Personal Data.
To which recipients will your data be communicated?
Your data will not be transferred to third parties, except legal obligation. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial entities for the collection of the service provided or product purchased, as well as to those in charge of the necessary treatment for the execution of the agreement.
In case of purchase or payment, if you choose an application, website, platform, bank card, or any other online service, your data will be transferred to that platform or will be processed in your environment, always with maximum security.
During the card payment process, data will be collected by the Banking Entity that owns the Virtual POS.
When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that requires them to maintain the same level of privacy as us.
International data transfers will only be made to entities that have demonstrated that they comply with the General Data Protection Regulation.
Recipients of personal data. VIK hotels / VMAR Turismo will communicate your personal data to the following Group companies when necessary for the correct management of your reservation and / or contracted service, it will also be communicated when you have given us express consent for the processing of your data for the purposes specific that would have authorized:
• VIK hotel San antonio
• Hotel Villa VIK, boutique hotel
• VIK Coral Beach
• VIK Gran hotel Costa del Sol
• VIK hotel Arena Blanca & VIK hotel Cayena Beach
Likewise, some entities subcontracted by VIK hotels could access personal data and information to help in the management of the data, as Data Processors. VIK hotels ensures that all these entities comply with data protection regulations, which in turn are directly applicable to them due to their status as Data Processors.
What rights do you have?
· To know if we are treating your data or not.
· To access your personal data.
· To request the rectification of your data if they are inaccurate.
· To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
· To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
· To carry your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new manager that you designate. It is only valid in certain cases.
· To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not treated you correctly.
· To revoke consent for any treatment for which you have consented, at any time.
If you modify any information, we appreciate that you communicate it to us to keep it updated.
Do you want a form for the exercise of Rights?
We have forms for the exercise of your rights, ask us by email, or if you prefer, you can use those prepared by the Spanish Agency for Data Protection or third parties.
These forms must be signed electronically or be accompanied by a photocopy of the DNI. If someone represents you, you must attach a copy of your ID, or also signed with your electronic signature.
The forms can be presented in person, sent by letter or by mail at the address of the Responsible at the beginning of this text.
How long does it take us to reply to the Exercise of Rights?
It depends on the right, but a maximum of one month from your request, and two months if the subject is very complex. We will notify you if we need more time.
Do we treat cookies?
If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.
How long will we keep your personal data?
Personal data will be kept as long as you remain linked with us. Once you dissociate yourself, the personal data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them, taking into account the statute of limitations for legal actions.
The processed data will be kept as long as the aforementioned legal deadlines do not expire, if there is a legal maintenance obligation, or if there is no legal period, until the interested party requests its deletion or revokes the consent granted.
We will keep all the information and communications related to your purchase or the provision of our service, while the guarantees of the products or services last, to attend to possible claims.
, our Loyalty Club.
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