This website and everything related to the image and operation of THE QLUB are the property of Q Hotels.
1. Access and use of THE QLUB
Access to and use of THE QLUB is subject to acceptance of these General Conditions of Use of THE QLUB, as well as the Legal Notice and Privacy Policy of the official web pages of Q Hotels hotels.
The use and, therefore, its benefits, will only apply to direct reservations (made through our call center or reception) or reservations made through our official web pages (www.hotelcadizbahia.com, www.hotelzaharabeach .com, www.elcortijodezahara.com, www.zaharasol.com, www.hoteltarifalances.com, www.tarifasuites.com, www.sevillaesteapartamentos.com). All those reservations made through a third party are excluded, without being able to claim from Q Hotels the materialization of any benefit of what is exposed in THE QLUB.
2. Privacy
When you register with THE QLUB, your personal data becomes part of THE QLUB Database, created for the purpose of maintaining and managing our relationship with you, as well as for directly related information, promotional and advertising tasks. with THE QLUB. We promise not to transfer said data to third parties, and to ensure their security through the mechanisms established in current legislation.
If at any time you wish to revoke your consent to receive commercial information related to THE QLUB, you can notify us by sending an email to info@qhotels.com. In any case, you can also unsubscribe from any communication received via email or delete your THE QLUB user account from your Profile Page.
3. Cookies
We inform you of the possible placement of cookies while browsing THE QLUB pages in order to automatically recognize the IP address of your computer, its use being restricted for the purpose of maintaining the browsing session.
4. Promotions and privileges
Reservations made as a member of THE QLUB will be rewarded with accumulated points and your level will depend on the number of points you have.
5.Overall
All privileges associated with THE QLUB are subject to availability. Q Hotels reserves, without the need for prior notice and at any time, the right to suspend access and operation of THE QLUB, as well as to make the modifications it deems appropriate, also relating to the privileges and promotions linked to THE QLUB.
Points purchased at The Club through reservations made on our official websites will only count effectively after staying, and points may be deducted without notice, for unfulfilled reservations, cancelled in whole or in part and any other circumstance affecting the normal functioning of The Qlub, for which points are obtained for staying in our establishments, to access discounts and benefits.
1. Privacy Policy
Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), you are hereby informed that the data you provide will be processed by the owner of this website for the following purposes:
“Customer Support / Contact” section: The data you provide will be processed in order to answer your consultations or requests and to provide the services that you request.
“Newsletter Subscription”: You are hereby informed that the data you provide will be processed in order to manage the sending of commercial information about our hotel by post, email, SMS or fax.
“Bookings”: The personal data facilitated in this section will be processed with the aim of managing the bookings you request. In any case, the data provided may be processed for the purpose of elaborating internal statistics in order to improve our services. The personal data provided will only be kept while our commercial relationship is maintained and it will be blocked once this comes to an end, in the timeframe established by legal provisions, at the sole disposition of Courts to address possible claims, after which this data will be cancelled. The legal basis for the processing of your data is fulfilment of the contractual obligations assumed by you when you request our services. You are hereby informed that the personal data facilitated may be processed in order to send you informative and other types of communications (offers, events, congratulations), for which reason you must check the box provided for this purpose. The data provided will be stored for this purpose while you do not request that the sending of advertising cease. You have the right to withdraw your consent at any time. Withdrawing consent will not affect the legality of processing based on the consent granted prior to withdrawal. You may exercise, at any time, your rights of access, rectification, suppression, opposition or limitation of processing by writing to the email address @@email@@ or the postal address of @@hotel@@, which is @@direccion@@.
Once your request is received, you will be sent a form to exercise the specific right requested, which you must complete and send to us along with a photocopy of your ID document or passport. Once this documentation has been received, we will address the exercising of your rights within the legally established timeframes and, if you are not satisfied with the exercising of your rights, you may file a complaint with the control authority, the Spanish Personal Data Protection Agency: www.agdp.es
2. Cookies
See Cookies Policy
3. Recording visits
Every time the @@hotel@@ server is accessed, the IP address from which the User is browsing will be gathered and recorded, as will the pages of @@hotel@@ the User visits. This data will be stored in a log file for statistical purposes and to determine the number of pages viewed.
4. Hyperlinks
The @@url@@ portal provides access to other websites managed and controlled by third parties via different links to facilitate the User’s search for information, contents and services on the Internet, but in no case may this be considered a recommendation or invitation to use these links and visit these other sites. The creation of a hyperlink from a website on another internet portal to any of the pages on the paratytech.com portal will be subject to the following terms and conditions:
• Any hyperlink to the @@url@@ portal will be to the main page or pages of the sections it contains.
• Reproduction of the services or contents on @@hotel@@’s portal is not permitted under any circumstances.
• The website on which the hyperlink is established will not contain any information or contents that are illegal or contrary to morals, good customs and public order, nor will it provide contents that infringe upon any third-party right.
• False, inaccurate or incorrect declarations about the pages of the paratytech.com portal or its services or contents will not be included.
• No deep-links, IMG or image links, or frames with the pages of the paraty.es portal will be established without the express, prior authorisation @@hotel@@.
• With the exception of signs that form a part of the hyperlink, the website on which the hyperlink is established will not contain any trademark, trade name, establishment logo, label, slogan or other distinctive branding that belongs to @@hotel@@.
• Establishment of a hyperlink will not imply the existence of relations between @@hotel@@ and the owner of the website or portal from which it is made, nor will it imply that @@hotel@@ has authorised the hyperlink or supervised, been aware of, accepted, or assumed responsibility for the services and contents offered on said portal. @@hotel@@ does not market, control or own the contents, services and information available on these websites, and it is not liable for them or the information and declarations included therein. @@hotel@@ is not liable for any damage or harm that may arise from access to, maintenance, use, quality, legality, reliability or usefulness of the contents, information, communications, declarations, products and services available or offered on websites not managed by @@hotel@@ itself.
5. General
@@hotel@@ reserves the right, at any time and without the need for prior notice, to temporarily suspend access to its website and to make the modifications it deems necessary to the page, the services and information offered, the presentation and location of the site, and the terms and conditions of access and use of @@hotel@@’s website. All information that is received on this website will be considered ceded to @@hotel@@ freely. An email address will not be considered a valid means for filing a claim. Should the User wish to file a claim, he/she should write to the Legal Department of @@hotel@@, situated at @@direccion@@, which will indicate the procedure to follow in each case.
All matters relating to @@hotel@@’s website will be governed by Spanish law and subject to the jurisdiction of the corresponding Courts, with the parties expressly waiving any other jurisdiction that may apply.
6. Veracity of data
In any case, the User will be liable for the veracity of the data provided, with @@hotel@@ reserving the right to exclude the registered services from any User who facilitates false data, without prejudice to all other actions that may be applicable according to law. Furthermore, the User must be duly authorised to facilitate data belonging to third parties. Only if he/she has been granted the consent of future hotel guests may the User provide the hotel with such data. This information, which will allow @@hotel@@ to offer a better service to its guests is optional, meaning its provision by the User implies, under his/her exclusive responsibility, acceptance of the duty to inform the parties involved of the contents of our Privacy Policy prior to offering up this personal information.
7. Liability of the hotel
Under no circumstances does accessing the website imply the existence of a commercial relationship between the User and @@hotel@@. The portal only supplies information regarding vacant hotel spaces when said information is requested, meaning if the User makes a booking online, he/she is directly contracting this service from the hotel, not the portal. The printed version of the booking made serves as a reference when the User arrives at the hotel. By booking nights at the hotel on this website, the User agrees to adhere to and accepts each and every one of the General Terms and Conditions expressed herein. By accepting these clauses, the User declares and accepts the following:
1) He/she is of legal age and possesses sufficient capacity to make the booking, declaring that he/she understands all of the terms and conditions found on the website.
2) The data supplied when making the booking online is truthful, complete and concise.
3) Only those pages that appear within the site map comprise the website.
4) Access to this website is the User’s responsibility.
5) Once the booking is made, the electronic document on which it has been formalised will be filed and the User may access this at any time.
6) He/she confirms the booking made, in other words, the dates indicated, the number of rooms, the number of people and the hotel chosen.
7) The terms and conditions and price of the booking made are those determined expressly in the rate terms and conditions that are included specifically on the page where the User makes the booking.
8) With regard to the relationship with the portal, the portal offers the User the chance to book rooms at the selected hotel via its website but it does not offer any type of hotel provision under its responsibility.
9) The User’s card details are gathered in order to guarantee the booking. Payment for the booking is to be made at the selected hotel and only in the event of cancellations or no-shows will the booking be cancelled and the User charged a fee in accordance with the selected rate’s terms and conditions.
10) Offers will only be valid for the time they remain accessible to recipients of the service.
8. Prices
The prices that are indicated are retail prices with VAT included. The price includes: Price per night depending on the room type and board plan selected, with the exception of hotels for which the inclusion of other services is specifically indicated. The price does not include: Any unspecified service or extras such as transfers, tips, telephone calls, laundry services, mini-bar, parking, etc. In general, and unless expressly agreed otherwise with the establishment, check-in is available from 2pm on the day of arrival and check-out is to be completed by 12 noon on the day of departure.
9. Passports and visas
All travellers without exception (including children) must be in possession of valid personal documentation and the corresponding family documentation, whether this is a passport or ID document, in accordance with current legislation. This will be the responsibility of travellers, as will the obtainment of visas, passports, vaccination certificates, etc. where necessary. Minors under 18 years old must carry a written permission document signed by their parents or guardians as this may be requested by any authority. If the granting of a visa is rejected by an authority due to individual reasons related to the User, or if entry to the country is denied due to failure to meet requirements, due to an error with required documentation, or due to failing to be in possession of said documentation, the hotel will not be liable for actions of this type, with the consumer being responsible for any costs that may arise. In these circumstances, the terms and conditions established for a no-show scenario will be applied.
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